Frequently asked questions

Selected sofas shown as available can usually be delivered in 1–7 days. If a sofa is not currently available, its page will show the earliest delivery date when we have one. We will confirm your delivery day with you.

Yes. The advertised price includes standard delivery and installation, unless the individual product page clearly says otherwise.

Yes. Add each sofa to your basket and the total will update. When checkout is enabled, the whole basket is paid for in one secure Square checkout.

Open the sofa page to see the documented colour choices and other available pieces in the range. If you would like help choosing a layout, message the team on WhatsApp before ordering.

We show the product shape and available finish as accurately as possible. Room lighting, screen settings and fabric batches can make a colour appear slightly different, so please ask if you need confirmation before ordering.

Please check the listed measurements, door widths, hallways, staircases and any tight turns before you order. Let us know about difficult access, parking limits or stairs so we can plan your delivery.

Yes. An adult aged 18 or over needs to be present to accept the delivery and confirm the sofa is in the agreed room.

For eligible standard online orders, you can normally cancel within 14 days after delivery. The sofa must not be used beyond a showroom-style inspection. You arrange and pay the direct return cost, or we can arrange collection for an agreed fee. Made-to-order or personalised items may not have the same change-of-mind cancellation right. Read our Returns Policy before ordering if you are unsure.

Please tell the delivery team about visible damage where possible and contact us promptly with your order details. Your statutory rights remain in place, and we will work with you on the appropriate repair, replacement or refund remedy.

Yes. Teddington Sofas provides a 12-month warranty for material manufacturing faults from the delivery date. We will arrange an independent third-party visit and report. If the report confirms a manufacturing fault, we will process a full refund. This warranty is additional to your statutory consumer rights.

We use the information needed to answer enquiries, process orders, take payment securely through Square, arrange delivery and provide aftercare. We do not use advertising or tracking cookies. Read our Privacy Policy and Cookie Notice for the full detail.

Yes. Selected sofas are on show at High Dell Farm Barn in Alresford. Please contact us by WhatsApp or email to arrange your visit.

Email teddingtonfurniture@outlook.com or use WhatsApp on 07386 275150. We are happy to help with availability, dimensions, colours and delivery questions.